Overview
- Products: Whole genome sequencing.
- Cost: Plans range from $395 to $1,995 depending on sequencing depth and features.
- Reports: Access to 175–350+ health and ancestry reports, delivered monthly.
- Raw data access: Yes.
- Privacy: Claims strong data protection policies and user control over data sharing.
- Alternatives: SelfDecode offers more actionable insights with validated methods and personalized recommendations.
DNA Complete Pros and Cons
Pros
- Offers whole genome sequencing tiers depending on budget and needs.
- Provides access to 175–350+ health and ancestry reports, depending on the tier selected.
- Includes raw data tools for users who want to explore their DNA independently.
Cons
- Lacks actionable lifestyle or health guidance based on your results.
- No integration of blood test data or symptoms; misses advanced analysis techniques used for complex traits and conditions.
- Reports are not backed by published studies or clinical validation.
- Numerous reviews cite wait times far exceeding the advertised 5–8 weeks, with some waiting over 20 weeks.
- Users express doubts about the company’s legitimacy, citing changes to offerings and lack of updates.
- Costs up to $1,995 but offers little practical value for those seeking actionable health advice.
- Lack of scientific transparency or published validation
About DNA Complete
DNA Complete is a direct-to-consumer genetic testing company that offers DNA analysis for health and ancestry insights. The company is powered by Nebula Genomics, a subsidiary of ProPhase Labs, a publicly traded biotechnology and diagnostics company.
Review of DNA Complete Products & Services
DNA Complete offers three main DNA testing tiers: Essential, Pro, and Elite. Each tier includes access to genetic reports for health and ancestry, with differences in sequencing depth, report volume, and included features.
- Essential: Uses low-pass whole genome sequencing (1X WGS) and includes access to health and ancestry reports. Users receive up to 3 new reports per month and a total of 175+ reports. This plan includes basic ancestry features and access to tools such as a genome browser and gene analysis tool.
- Pro: Uses standard high-depth whole genome sequencing (30X WGS), offering higher accuracy compared to the Essential tier. This level includes up to 5 new reports per month and 250+ reports in total. It also unlocks advanced ancestry reports and identifies both common and rare genetic mutations.
- Elite: Offers ultra-deep sequencing at 100X WGS for the highest data accuracy. Users receive up to 10 new reports per month and access to 350+ reports. This tier includes all features from lower plans, as well as an oral microbiome test, expanded mutation detection, and other advanced tools.
While DNA Complete provides access to extensive genomic data, it does not currently offer personalized health recommendations or use polygenic risk scoring, an advanced method used by companies like SelfDecode to deliver more accurate insights for complex health traits.
As a result, much of the data users receive may go underutilized, offering limited practical value without the tools to translate raw information into meaningful guidance.
There’s also no use of lab results, lifestyle data, or symptoms, which limits the accuracy and applicability of results for real-world health decisions.
In addition, there are no published scientific studies validating the accuracy or utility of their reports, which may be an important consideration for users seeking clinically supported insights.
Cost of DNA Complete
DNA Complete offers three pricing tiers, based on the depth of whole genome sequencing and included features: Essential ($395), Pro ($995), and Elite ($1,995)
DNA Complete Privacy & Security
The company states that it follows strict data protection protocols and ensures that users have control over their personal information. According to their policy, data is stored securely and is not shared without the user’s consent.
DNA Complete Reviews
Reviews for DNA Complete across platforms like Trustpilot and Reddit reveal widespread customer frustration and dissatisfaction. Many users report extreme delays in receiving their DNA test results, often waiting well beyond the advertised 5 to 8 weeks, sometimes for more than 20 weeks, with little to no communication or clear updates on the status of their orders.
Customer support is frequently described as unresponsive or providing vague, automated replies that fail to address concerns. Several reviewers accuse the company of deceptive practices, including changing product offerings without notice and refusing refunds despite failing to deliver promised services.
Discussions on Reddit echo these issues, with many users expressing doubts about the company’s operational status and legitimacy. Some customers report visiting the company’s listed physical address only to find no sign of DNA Complete, fueling suspicions of a scam or shutdown.
Others speculate that recent financial difficulties and outsourcing of lab work have led to severe delays and poor service, but they also note a lack of transparency from the company regarding these challenges. Overall, the sentiment across reviews is overwhelmingly negative, with frequent warnings to avoid the company due to its ongoing service failures and lack of accountability.
Alternatives to DNA Complete
For users seeking not just raw genetic data but actionable, science-backed insights, SelfDecode offers a more comprehensive alternative.
Unlike DNA Complete, SelfDecode combines advanced polygenic risk scoring with personalized health recommendations, helping users make informed decisions based on their unique genetic makeup.
The platform provides clear, user-friendly reports across 1,250+ health topics, with continuous updates as new research emerges. It also integrates lab tests, symptoms, and lifestyle data for a holistic view of health, something DNA Complete does not offer.
Health professionals and wellness companies may also consider PromicsEdge, SelfDecode’s Pro platform, which enables integration of genetic insights into personalized care plans at scale. PromicsEdge offers advanced tools for analyzing whole genome data, built-in lab and lifestyle integrations, and a robust recommendation engine.
With customizable reporting options and a growing track record of scientific publications and patents, it’s a great choice for businesses aiming to deliver precision health solutions backed by validated methods.
SelfDecode offers the most advanced ancestry-adjusted polygenic risk scores, validated and published in a Nature journal. Read more here. In contrast, DNA Complete does not offer clinical validation, actionable health guidance, or use published methods.
| Feature | SelfDecode | DNA Complete |
|---|---|---|
| Personalized Health Recommendations | Yes, based on DNA, labs & lifestyle | Not provided |
| Ancestry Adjusted Polygenic Risk Scoring | Yes | No |
| Number of DNA Health Reports | 1,500+ | Up to 350+ |
| Scientific Validation | Published, peer-reviewed methods | No publications |
| Recommendations Database | 20,000 recommendations | Not available |
| Clinical & Practitioner Tools | Dedicated practitioner dashboard, white-label, DNA kits, lab integration, and more | Not available |
| Dynamic, AI-Powered Health Coach | Yes | No |
DNA Complete Review Summary
DNA Complete provides access to your entire genome through varying levels of sequencing depth, but falls short when it comes to delivering useful, personalized health insights.
While the promise of 100X whole genome sequencing may sound impressive, the lack of polygenic risk scoring, clinical validation, and personalized recommendations leaves most of that data untapped. Customer reviews point to serious operational issues, with delays, unresponsive support, and questions around the company’s legitimacy.
For those seeking actionable, science-backed results from their DNA, more advanced and transparent platforms like SelfDecode are a better choice.
